Returns & Refunds Policy
At NuttsValley.com, customer satisfaction is our priority. If you’re not satisfied with your purchase, we offer a straightforward returns and refunds policy.
1. Eligibility for Returns
We accept returns on the following conditions:
- The product is in its original, unopened packaging.
- The product is defective or damaged upon arrival.
- You request a return within 7 days from the delivery date.
2. How to Request a Return
To request a return, please contact our customer support team at contact@nuttsvalley.com with your order number and details about the issue. We will provide instructions for returning the item.
3. Refund Process
Once we receive the returned product and verify that it meets our return criteria, we will process a refund. The refund will be issued to the original payment method within 13-15 business days.
4. Non-Returnable Items
The following items cannot be returned:
- Products that have been opened or used.
- Perishable goods that have been consumed.
- Shipping cost would be conducted from returning amount of a buyer incase of refunds and returns.
5. Shipping Costs
- The return shipping cost will be borne by the customer, unless the return is due to a product defect or error on our part.
- Original shipping costs are non-refundable.
6. Exchanges
We do not offer direct exchanges. If you would like a different product, please initiate a return and place a new order.
7. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at contact@nuttsvalley.com. We will assist you with the return and ensure a refund or replacement.
Contact Us
For any questions or concerns regarding our policies, feel free to reach out to us at:
- Email: contact@nuttsvalley.com
- Phone: +923273701198
- Address: Archer Road, Shah Tower, Near McCongy road, Quetta, Pakistan